Warmly welcomes and bids farewell to guests with a professional approach, providing all key information about the hotel and its facilities

Builds strong relationships with guests through open and continuous communication, monitoring their satisfaction throughout their stay

Coordinates and delivers special requests such as celebrations, surprises, private events, and in-room services

Collaborates daily with internal departments and external partners to ensure a seamless and high-quality service

Handles inquiries, complaints, and challenging situations efficiently and professionally, with a focus on guest satisfaction

Maintains and updates guest preference data to enable a higher level of personalized service

Collects and analyzes guest feedback to continuously improve service quality

Naturally warm and approachable, with the ability to build trust with guests easily

Recognizes guest needs and expectations and responds in a timely and thoughtful manner

Communicates clearly, politely, and professionally with different guest profiles

Remains calm, tactful, and discreet even in demanding situations

Shows initiative and responsibility in daily decision-making

Actively uses foreign languages, especially English

Has experience in service-oriented environments such as reception, guest relations, or event coordination

Flexible and willing to work in shifts, including weekends and holidays

Employment for a fixed-term or permanent period

Competitive working conditions

Participation in 3 reward programs

Work uniform provided at the employer’s expense

Training and professional development

Opportunities for growth and advancement